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SimonMed Imaging is the largest physician owned outpatient radiology practice in the United States and specializes in all major medical fields of medical imaging. IntelePeer’s Atmosphere CPaaS platform enables companies to engage with customers through a variety of innovative tools and features including, voice, SMS and social messaging, AI-enabled automation and communications routing and access on-demand analytics for actionable intelligence.įor more information, visit: About SimonMed As one of the fastest growing CPaaS companies in the U.S., it’s our goal to help forward-thinking enterprises like SimonMed take customer communications and internal operations to the next level.” “This requires investing in cost-effective technology that improves both operational processes and customer experience. “SimonMed is renowned for using the newest diagnostic imaging technologies and bringing them to patients in a way that’s affordable and accessible,” says IntelePeer’s Chief Commercial Officer Jeremy Jones. A study from BMC medicine found that patients with one or more long-term conditions who fail to show up for their appointments may be at risk of premature death.
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Missed appointments not only cost healthcare organizations billions every year of unutilized doctors & facilities, but also are a major factor in patient health. For more than 20 years, its mission has remained the same: to provide best-in-class affordable care through the use of advanced technology.Įnsuring patients arrive for appointments is core to SimonMed’s commitment to excellence. SimonMed is comprised of more than 200 highly experienced subspecialty-trained radiologists and operates across 9 states with over 150 accredited facilities that are ACR-RADSITE certified with certified technologists and equipment.
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Today, we’ve nearly doubled in size with 170 sites, yet have been able to cut costs almost in half to $3 million with an easy-to-use, scalable, stable and resilient service that can grow with us.” Before implementation, SimonMed’s voice and data costs totaled approximately $5.4 million.
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“The company’s solutions not only improve processes but also help in keeping overhead as low as possible. “We selected IntelePeer for their impressive track record and expertise,” says SimonMed CIO Duleep Wikramanayke. In addition to enhancing its voice services with Atmosphere CPaaS, SimonMed maximized the use of IntelePeer’s automated SMS notifications and automated calls to confirm appointments and send reminders to ensure patients arrived on time for their office visits-further improving efficiency, productivity and customer service. San Mateo, CA – J– IntelePeer, a leading Communications Platform as a Service (CPaaS) provider, announced today that SimonMed Imaging, the nation’s largest physician-owned outpatient radiology and imaging practice, partnered with IntelePeer for a flexible and scalable voice solution that has dramatically reduced operating costs and improved customer experience. Nation’s largest physician-owned outpatient radiology and imaging practice selects IntelePeer as single vendor for voice solution to achieve remarkable results Try out Atmosphere Voice for Webex Calling for up to 90 days. Get all the benefits of Atmosphere CPaaS with our Starter, Professional, and Enterprise packages Leverage our expertise to build, deploy, and support your communications The most flexible SIP trunking offering seamlessly delivered anywhere, anytimeĪll-in-one calling plans, direct routing, dynamic 911, and flexible deployment options Integrate communications into your workflows and applicationsĬreate omni-channel, communications-enabled workflows Provides no-code solutions to common business needsĪctionable on-demand visibility into all customer interactions across channels A powerful platform built to create the new customer experienceĮasily send and manage omni-channel campaignsīuild and automate voice interactions anywhereĬonnect with your customers on channels they know and love